Substitution Policy

In the event we are out of a particular product, due to changes in inventory or seasonal availability, Vegan Divine reserves the right to substitute a product without notification, with one of equal or greater value. As we strive to ensure customer satisfaction, the substitution is usually greater in value and complimentary to the theme of the basket.

Vegan gift baskets containing vegan chocolates shipped to temperatures above 60 degrees, between the months of May- October, are also subject to the above mentioned substitution guidelines. When ordering vegan chocolate gift boxes or an all vegan chocolate gift basket, we require the purchase of a chill pack (insulation with frozen gel packs) for an additional $3.95, to reduce the risk of melting under warm conditions. It is the customer’s responsibility to select the chill pack option for deliveries to temperatures above 60 degrees. We also highly recommend baskets containing chocolates be shipped via 2-day express. To prevent chocolates from sitting in a warehouse and being exposed to high temperatures we do not ship chocolate containing gifts over the weekend. Option to ship via 2-day express is given prior to check out and must be selected by the customer, along with a chill pack, to qualify under Our Guarantee.